DCFS has launched a new customer service number. You may call 877-7LADCFS (877-752-3237) for child support services, child welfare assistance, and other DCFS inquiries. Hours of operation for the line are 7:30 am to 6:00 pm Monday through Friday. The Child Abuse & Neglect Hotline remains unchanged and continues to operate 24/7 at: 855-4LA-KIDS (855-452-5437).
Do you already have a Medicaid or My.La.gov User ID and Password? If so, please use that User ID and Password to log into your CAFÉ Self Service Portal account.
The following programs are currently available through LA CAFÉ:
Supplemental Nutrition Assistance Program (SNAP) (formerly Food Stamps)Provides monthly benefits that help low-income households buy the food they need for good health
Family Independence Temporary Assistance Program (FITAP)Provides temporary cash assistance to eligible low-income families who need assistance for children
Kinship Care Subsidy Program (KCSP)Provides cash assistance for eligible children who reside with qualified relatives other than parents
Child Support Enforcement ServicesProvides parent locator and paternity establishment services, as well as assistance to establish and enforce child and/or medical support orders and collection and distribution of child support payments
The Child Care Assistance Program (CCAP) provides assistance to families to help pay for the child care needed in order to work, or attend school or training and is now provided by the Louisiana Department of Education.
Please click here for more information about CCAP in the CAFE LDE Customer Portal.
Fraud includes concealing or not reporting information in order to receive ineligible public assistance benefits (the Supplemental Nutrition Assistance Program, Family Independence Temporary Assistance Program, Kinship Care Subsidy Program and Child Care Assistance Program) and Electronic Benefit Transfer benefits.
How can I report fraud? If you suspect someone is illegally receiving public assistance benefits or is illegally using an Electronic Benefit Transfer (EBT) card, click here to fill out the Fraud Complaint Form online.
Get Started If you don't have an account already, click here to get started!
Apply OnlineApply for SNAP (formerly Food Stamps), Family Independence Temporary Assistance Program (FITAP), or Kinship Care Subsidy Program (KCSP), or Child Support Enforcement Services
Check the status of an applicationCheck the status of an application that you have recently submitted and your Child Support Enforcement Application Fee payment status
Renew Your BenefitsSubmit an application for Continued Assistance (Redetermination) for SNAP, FITAP, or KCSP
Check Your CasesView information on your SNAP, FITAP, or KCSP benefits or information on your Child Support Enforcement case(s)
Complete Simplified Reporting Submit a Simplified Report for SNAP and associated FITAP or KCSP cases
Complete Change ReportsSubmit a change to your information that may affect your benefits
View Your NotificationsCheck your notifications which may remind you about important information relating to your benefits or services
If you need help using LA CAFÉ, please click any link below:
